Terms and conditions


Terms of Service

Terms and Conditions of Corporativo High Street, S.A de C.V.

I. Introduction

The purpose of this document is to establish the conditions governing the use of this website (www.highstreet.com.mx) and the purchase of products on it (hereinafter, the Terms and Conditions). You, the Consumer, are requested to carefully read these Terms and Conditions, our Cookie Policy, and our Privacy Policy (collectively, the "Data Protection Policies") before using this website, as your use and the effects they produce between the parties are conditioned by this document.

By using this website or placing an order through it, the consumer agrees to be bound by these Conditions and our Data Protection policies. Therefore, if you do not agree with all the Conditions and Data Protection Policies, the consumer should not use this website, nor will you be able to make transactions through it. These Terms and Conditions may be modified from time to time at HIGH STREET's discretion. It is your responsibility to read them periodically, as the conditions in force at the time of concluding each Contract (as defined below) or, failing that, at the time of using this website, will be applicable to you.

By using this website or placing an order through it, the consumer agrees to be bound by these Conditions and our Data Protection policies. Therefore, if you do not agree with all the Conditions and Data Protection Policies, the consumer should not use this website, nor will you be able to make transactions through it. These Terms and Conditions may be modified from time to time at HIGH STREET's discretion. It is your responsibility to read them periodically, as the conditions in force at the time of concluding each Contract (as defined below) or, failing that, at the time of using this website, will be applicable to you.

If you have any questions related to the Terms and Conditions or the Data Protection Policies, you can contact us through our contact email.

 

II. Terms and conditions applicable to the sale of HIGH STREET products.

This purchase agreement between CORPORATIVO HIGH STREET, S.A. de CV. (hereinafter HIGH STREET) and the Consumer (you), will be governed by these Terms and Conditions. It will be perfected once the price of the merchandise selected for purchase by you has been covered, accepted, and recognized by the payment systems used by HIGH STREET, which will be specified later. Once payment is verified, HIGH STREET will deliver the selected and paid-for products to the address you provide, as long as delivery is possible through the contracted parcel services.

By placing an order through our website, the Consumer expressly declares to be of legal age (18 years), since, in accordance with Mexican Laws, sales for oneself or for other people can only be made by persons with legal capacity to contract. Therefore, only persons of legal age may make a sale, and minors may not make a sale except through or with the consent of their parent or legal guardian, or whoever holds parental authority, guardianship, and custody.

III. How to buy HIGH STREET products

Consumers can only buy products:

  • a) That are available for sale and whose details appear in the HIGH STREET online store.

  • b) Products whose delivery can be made within the territory of the Mexican Republic by the courier company.

  • c) Whose purpose is not their commercialization or profit by the consumer. The disposal for commercial purposes of products acquired outside authorized channels may constitute a crime.

The details of the products available for purchase, including their corresponding price, are specified in the HIGH STREET online store. HIGH STREET will take all necessary measures to ensure that all details, descriptions, and prices of the products appearing in the HIGH STREET online store are correct.

The products listed in the HIGH STREET online store are offered in available quantities, with the material characteristics, sizes, and colors visible at the time of purchase.

To make a purchase, the consumer must access the HIGH STREET online store, at the site www.highstreet.com.mx and select the product(s) they wish to purchase, filling out the corresponding form, which will require some personal data, including an email for contacting the consumer during the purchase process, as well as the delivery address.

The products selected by the consumer will be included in the shopping cart. At the end of the product selection, the consumer must press the "checkout" button to access the order summary page where they can identify the price, description, and quantity of the selected products, or correct or modify their order.

At the bottom of the order summary page, the consumer must press the "place order" button to proceed with the payment for the selected product(s) and allow HIGH STREET to process the sale of their order. This can be done using the payment systems described in section "IV. Payment".

Once this procedure is completed, HIGH STREET will accept or deny the order according to its purchasing policies. If the order is approved, HIGH STREET will notify the consumer of the product order confirmation via the email indicated below.

We reserve the right to withdraw any product from this website at any time and to remove or modify any material or content from it. Although we will do our best to always process all orders, there may be exceptional circumstances that oblige us to reject the processing of an order after having sent the Order Confirmation, for which reason we reserve the right to do so at any time.

IV. Payment

The consumer can pay with their bank card, either credit, service, or debit Visa, MasterCard, and American Express. The charge on your bank card will be made once the purchase of the products has been authorized by the processing company and prior to their delivery.

Payment by credit and/or debit card is secure. The entire transaction is carried out in an encrypted manner through a bank validation server using the SSL (Secure Socket Layer) encryption protocol, so your credit card number and expiration date are instantly encrypted on your computer before being sent to the SSL protocol.

You may also make your cash payment at convenience stores, for which the system will display instructions at the time of purchase, according to the following:

  • Regarding cash payments, the consumer must make the payment at the listed Oxxo Pay convenience stores.

  • Once the store is selected, you can print the payment receipt, which will contain a reference number and amounts, and take it to the nearest convenience store to make the payment.

  • After making the payment, you will receive an email with payment confirmation.

  • If the consumer requires a tax invoice for the purchase of products, they must request it at the time of completing the purchase process. For this purpose, they must provide their complete and correct billing information within the same calendar month in which the purchase was made; after the month in which the purchase was made, no invoicing will be possible. Once the invoice is issued, there will be no re-invoicing. HIGH STREET undertakes to issue the corresponding tax invoice in accordance with the tax requirements established by current law.

  • In the event that the consumer has made the payment via credit, service, or debit card, HIGH STREET, through Conekta or PayPal, will request authorization from the card processing company to charge the total amount of their purchase, which is indicated on the order summary page. If the consumer's credit, service, or debit card is not authorized, the sale cannot be completed and will cease to be effective between the parties administratively, without the need for a judicial declaration, meaning no contract will exist between the parties due to the consumer's lack of payment.

  • Likewise, the consumer may opt for cash payment, which can be made at the convenience stores detailed in this section (point 3) and according to said process.

  • The consumer acknowledges and agrees to pay HIGH STREET the total amount for the products before the consumer receives them.

The authorization process for payment by credit card, debit card, or cash may take an initial period of 3 (three) business days, counted from the date on which the consumer provides their credit or debit card details, or makes a cash payment through the convenience store.

V. Order confirmation and approval process

HIGH STREET will carry out the order confirmation and approval process, which will be notified to the consumer through a series of emails as follows:

  • HIGH STREET will send the consumer an email confirming the purchase, once the payment of the total amount of their product order, including the shipping cost if applicable, has been approved. ("Payment and Shipping Confirmation"), and this email will contain the shipping guide from the courier.

VI. Product Shipping and Delivery

HIGH STREET will deliver the order to the address indicated by the consumer, within the coverage area of the parcel company contracted by HIGH STREET, which will initially be FedEx. HIGH STREET reserves the right to change parcel companies at any time, without this being considered a breach.

Once the consumer receives the "Confirmed and Shipped" email, HIGH STREET, through the courier company, will deliver their order within the previously established deadlines, for which the courier company will make 3 (three) delivery attempts.

If the consumer wishes to track their order, they can do so directly on the courier company's website using the tracking number provided in the "Confirmed and Shipped" email.

Deliveries will only be made from 9:00 AM to 6:00 PM on business days through the courier company, so they will not be made on weekends or holidays when banks officially do not operate in Mexico (this connotation of "business day" or "business days" will be used throughout this purchase and sale agreement when referring to these terms).

In case of product return due to incorrect dispatch (color, size) or due to quality, damage or defect (as defined below), as long as all originally requested products are returned, the shipping cost to HIGH STREET will be entirely assumed by HIGH STREET according to the instructions you will receive at the time. If the return of merchandise is for any other reason, the re-shipping cost to HIGH STREET will be borne by the Consumer, which must be paid according to HIGH STREET's return policies, and according to the instructions you will receive when requesting the return of merchandise to the email devoluciones@highstreet.com.mx.

All deliveries will be accompanied by an acknowledgment of receipt. Delivery times will be between 2 (two) to 14 (fourteen) business days, starting from when the consumer receives the "Order Shipped" email.

If the consumer does not receive their order within the aforementioned period, they must contact Customer Service by calling 33 2834 1709, in order to verify the status of their order. They will be asked to provide their order number so that Customer Service can notify them via email or phone of the delivery status. Notification regarding the status of their order will be made within no more than 2 (two) business days from the time the consumer contacted to verify the order status.

Should there be a delay attributable to HIGH STREET or the courier company responsible for delivery, the consumer will have the right to cancel the purchase/order. In such a case, an email requesting order cancellation must be sent to atencionaclientes@highstreet.com.mx, attaching a copy of the payment, and any additional requirements requested during the process. The refund will be made through the same payment method used for the purchase.

HIGH STREET will not be directly responsible if the delivery period of 10 (ten) to 14 (fourteen) business days is not met when the failure to meet the delivery period is caused by circumstances of force majeure or the consumer is not located at their address. HIGH STREET will inform the consumer, within 6 (six) business days from becoming aware of the force majeure event that makes compliance with said delivery impossible, of the delay or impossibility of fulfillment. If, due to a delay caused by force majeure, any of the products in your order are no longer available, the consumer will have the right to choose the compensation or refund described in these terms and conditions.

It will be understood that the merchandise/products were delivered when:

  • (i) The parcel service delivers to the Consumer or a third party at the specified delivery address.

  • (ii) With the signed receipt of the order.

VII. Invoicing

If you require an invoice, please request it by emailing atencionaclientes@highstreet.com.mx and it must be requested within the month of purchase, otherwise it cannot be issued.

VIII. Delivery Exceptions

HIGH STREET will use a FedEx courier company for order delivery. However, HIGH STREET will remain responsible to the consumer at all times during the delivery process, and once the product is delivered, it will be the consumer's responsibility.

For each failed delivery attempt, the courier company will leave a delivery notice at the consumer's address. Subsequently, after the third unsuccessful delivery attempt, the package will be returned to HIGH STREET's warehouse, and the consumer must contact Customer Service by phone.

For cases where the consumer could not be located at the provided address, the data provided by the consumer was incorrect, the courier company was denied access, or other reasons attributable to the consumer, the package will be considered an "Issue Delivery." In this case, the package will remain at the courier company's nearest branch to the consumer's address, which will be communicated to the consumer via email, for a period of 48 (forty-eight) hours until the consumer picks up their order. After the aforementioned period, if the package has not been picked up, it will be returned to HIGH STREET's warehouse, and the consumer must contact Customer Service by phone. The re-delivery will be at the consumer's expense.

If the order needs to be picked up at a courier company branch, as established in the preceding numeral, the conditions and requirements that the consumer must meet are as follows:

  • a) Show the original of a valid official identification with a photograph (voter ID issued by the National Electoral Institute, professional ID, or passport).

  • b) Provide the dispatch guide number from HIGH STREET with the corresponding prefix.

  • c) Prove that they are the owner/recipient of the purchase.

If the named recipient is NOT present to pick up the order, the person who comes to pick up the order must comply with the requirements imposed by the courier service.

For cases where the consumer needs to change the delivery address, it will only proceed if the new address has the same postal code as the address registered at the time of purchase. They must contact Customer Service by phone. The address change will not be authorized, or a new shipping cost will be generated, with no possibility of recovering the initial shipping fee paid.

IX. Products Not Supplied or Incorrectly Supplied

If HIGH STREET detects that the product allocation was not done correctly and therefore cannot supply some or all of the products in HIGH STREET's online store, and this impossibility of supply is not attributable to the consumer, the consumer will receive an email at the address provided to inform them of the situation of their order. In this case, HIGH STREET will have an additional 5 (five) business days from the date the consumer received said notice to be able to fulfill the supply of the missing product(s). If it was not possible to supply the product, the consumer will receive a second email informing them of this situation. In this case, they will have the right to terminate the contract, for which they must notify HIGH STREET's Customer Service so that a refund of the payment made can be processed in accordance with the provisions of the "Money Refund" section.

X. General Rules for Returns and Types of Returns

HIGH STREET does not offer merchandise exchanges in stores, or credit to electronic wallets or accounts. Therefore, whenever a consumer wishes to exchange requested products, they must return the products to HIGH STREET, as established in this section.

For any type of return the consumer wishes to make, the following general rules must be followed:

  • The consumer may make three types of returns according to each specific case, which will be described later, and are:

    (i) Return due to purchase cancellation.

    (ii) Return of incorrectly supplied order.

    (iii) Return due to quality, damaged, or defective product.

 

HIGH STREET will only accept one product return per order. For returns due to incorrectly supplied orders and returns due to quality, damaged, or defective products, a second return may be possible if there is an error on HIGH STREET's part when resupplying the product.

HIGH STREET will send you an email to notify you of the authorization of your return, or if not, we will notify you of the non-eligibility of the return.

Once you receive the aforementioned email, and if the return is authorized:

  • (i) If your payment was made via credit or debit card, your refund will be processed within 10 (ten) business days.

  • (ii) If said payment was made via payments at a self-service store or online bank transfer, the consumer must call Customer Service at 33 2834 1709 or email: atencionaclientes@highstreet.com.mx to obtain the reference number with which they can claim their refund.

 

(i) Order Return due to Purchase Cancellation

If the consumer wishes to return the products they have purchased, without any specific reason, they must contact HIGH STREET's returns service at 33 2834 1709 or email atencionaclientes@highstreet.com.mx, in order for said request to proceed.

  • If you decide to return all or part of your order, without any cause established in the subsequent paragraph, HIGH STREET will refund the amount corresponding to the returned products, provided that the following conditions and requirements are met:

  • That the product remains new and unused and has not suffered essential, irreparable, and severe deterioration due to causes attributable to the consumer.

  • That the product is presented in its original packaging, whether it be a box, wrapper, or any other in which it was delivered, and that the original labels are attached in their original form, without being detached.

  • It is within 30 (thirty) days from the date the consumer received the product.

  • The consumer must provide proof of payment that the product was purchased from the HIGH STREET online store.

  • Note: There are NO returns or cancellations for body suits, personalized items, unless it is one of the cases stipulated in sections (ii) and (iii).

  • If the products are not returned in compliance with the conditions and requirements mentioned in the previous numeral, HIGH STREET will have the right to charge you or not refund the price of the products and the expenses derived from their return.

  • In the event that a return due to purchase cancellation is granted, HIGH STREET will refund the consumer the amount of the returned products, minus shipping costs, which will always be paid by the consumer. For this purpose, the consumer must follow the steps and instructions described in the section "Instructions for product returns by courier company."

 

(ii) Return of incorrectly supplied order

If your order has been incorrectly supplied by HIGH STREET, a return may be made according to the following assumptions, the consumer may carry out the procedure detailed below:

a) For an incorrect item.

b) For an incorrect size.

c) Dissatisfaction with the ordered product, meaning it does not match the specifications and other substantial elements under which it was offered. The consumer may return the product provided that the following conditions and requirements are met:

  • Send photos to devoluciones@highstreet.com.mx of the product/merchandise received.

  • The product remains new and unused and has not suffered essential, irreparable, and severe deterioration due to causes attributable to the consumer.

  • The product is returned with original packaging, box, and labels.

  • It is within 30 (thirty) days from the date the consumer received the product.

  • The consumer provides proof of payment that the product was purchased on HIGH STREET's online page.

 

(iii) Returns of orders due to poor quality, damaged, or defective products

In the event that the consumer receives damaged, poor quality, or defective products from the origin, or if the damage or defect of the product (provided it is not attributable to the consumer) manifests within 60 (sixty) days after the order receipt date, the consumer may:

Cancel the order through a product return for poor quality and obtain a full refund of the price paid for the product or products to be returned, provided that the following conditions and requirements are met:

  • The product has not been altered by the consumer.

  • The product has not been used under conditions other than those recommended or inherent to its nature or essential, irreparable and serious purpose due to causes attributable to the consumer.

  • That the product is presented in its original packaging, whether it be a box, wrapping, or any other in which it was delivered, and that the original labels are attached, without being detached.

  • It is within 60 (sixty) days from the date the consumer received the product or products.

  • The consumer provides proof of payment that the product was purchased from the HIGH STREET online store.

  • If your claim for damaged, poor quality, or defective products is valid, the consumer will receive a full refund for the amount of the product or products that had a defect.

  • HIGH STREET may refuse to satisfy the claim if it is untimely, when the product has been used under conditions other than those recommended or inherent to its nature or purpose, or if it has suffered essential, irreparable, and serious deterioration due to causes attributable to the consumer, and the Consumer must pay the re-shipping cost from HIGH STREET's warehouses to the delivery address.

  • When the claim for poor quality, damaged, or defective product is valid, in addition to your refund for cancellation or item exchange, HIGH STREET will also refund the shipping costs of your order, when payment was made for such concept.

  • To proceed with the return of products due to incorrectly supplied shipping, poor quality, damaged, or defective products, you must follow the steps and instructions established in the section "Instructions for order return by courier company."

  • Likewise, HIGH STREET will send you an email to notify you of the eligibility of your return under the same terms established in the "General rules for return cases" section.

XI. Instructions for product return through the courier company

To return products, in all cases, you must send an email to devoluciones@highstreet.com.mx and if approved by HIGH STREET in writing, the consumer must follow the following procedure:

  • a) Send an email to devoluciones@highstreet.com.mx. Subsequently, HIGH STREET will send the consumer, via email, the account number to deposit the shipping cost to HIGH STREET's warehouses (unless the return is made according to points IX (ii) and (iii)) and once payment is received, the guide for returning the product through the courier company will be sent.

  • b) The consumer must deliver the return package to the courier company either by collection at the consumer's address or by delivering it directly to the courier company branch indicated by HIGH STREET.

  • c) The consumer must provide the guide number previously informed by HIGH STREET.

To contact HIGH STREET Customer Service, use the following methods:

For product returns, the consumer may schedule the package delivery according to the instructions HIGH STREET provides via email. If the consumer decides that the courier company picks up the package at their address, they must follow the instructions HIG STREET provides via email to schedule the package collection. HIGH STREET reserves the right to reject any product return that does not adhere to the guidelines provided by HIGH STREET.

XII. Money Refund

Money refunds, whether for purchase cancellation, non-supply or incorrect supply, damaged product, or defective quality, will be made depending on the payment method used in the purchase:

  • a) For purchases made by credit/debit/service card, the money refund will be credited to the account corresponding to the bank card used during the purchase.

  • b) For purchases made through payments at convenience stores, the money refund will only be made via bank transfer to the account indicated by the consumer.

Money refund periods will be 30 (thirty) calendar days from the date of confirmation and acceptance of the return and refund by HIGH STREET, which will be informed by email.

In case of a refund, HIGH STREET will issue a refund order to the consumer ("Refunded Payment"), which releases HIGH STREET from any obligation regarding the respective money transfer once the corresponding order is issued.

The bank that the consumer uses or the receiving entity selected by the consumer may take several days to process the refund order, so in case of any concern, claim, or delay, the consumer must directly contact their issuing bank.

Process and requirements for refund of bank transfers for cash payment.

In case of a bank transfer refund for instances where the Consumer paid in cash at a convenience store, it is mandatory that the consumer, once they receive the confirmation number for the refund from HIGH STREET, send the following documents to HIGH STREET:

  • Original of their current official identification (voter ID issued by the National Electoral Institute or passport).

  • Printed refund order number provided by HIGH STREET.

  • Indication of the account to which the transfer will be made, which must include the account number, bank CLABE (18 digits), and account holder's name.

  • The consumer will have a maximum of 30 (thirty) days to send the requested documentation and information to the email devoluciones@highstreet.com.mx, explicitly and correctly stating the data provided therein. Once HIGH STREET has all the information, it will make the transfer to the indicated account, and will not be responsible if the consumer provided incorrect data for the transfer.

XIII. Contract Termination or Rescission of Sale

In case of non-compliance with this contract, either by HIGH STREET or by the consumer, it will be considered a resolutory condition for its validity. Only after said non-compliance has become an unrectified breach by HIGH STREET or the consumer, and if the consumer does not accept the action to rectify said non-compliance (requests the cancellation of the purchase and refund of their money), this contract may be automatically terminated at the discretion of the consumer, without the need for prior judicial resolution and without any liability for HIGH STREET.

HIGH STREET establishes that since the products offered through HIGH STREET's online store are for sale to the consumer as the final recipient, the consumer may not purchase them with the purpose of reselling and/or commercializing them for profit. Therefore, if this conduct is detected on the part of the consumer, HIGH STREET may proceed according to the legal actions available to it.

In the event that a credit or debit card processing company does not authorize the payment of the purchase price, due to the card being reported as fraudulent and/or stolen or without sufficient funds for the acquisition of the products, the sale will not proceed, and this situation will be communicated to the consumer via email, stating this reason, which will result in the cancellation of the purchase and the termination of the contract without responsibilities or obligations to be fulfilled by HIGH STREET.

XIV. Contact Information

The consumer can send their comments, claims, questions, and/or complaints in writing regarding the execution of the contract or its compliance to the email account atencionaclientes@highstreet.com.mx.

If the consumer wishes to express a verbal complaint about the execution of the contract or its compliance, they can call the service at 33 2834 1709, or write an email to the address:

atencionaclientes@highstreet.com.mx.

HIGH STREET will respond to the consumer within a maximum of 72 (seventy-two) hours from the receipt of their claim, questions, and/or complaints.

XV. Force Majeure

HIGH STREET WILL NOT be responsible for any non-compliance or delay in fulfilling any of the obligations assumed for online purchases, the cause of which is due to events beyond our reasonable control ("Force Majeure"). Causes of Force Majeure will include any act, event, lack of exercise, omission, or accident that is beyond our reasonable control and, among others, the following:

  • Strikes, lockouts, or other industrial action.

  • Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (declared or not), threat or preparation for war.

  • Fire, explosion, storm, flood, earthquake, subsidence, epidemic, or any other natural disaster.

  • Inability to use trains, ships, aircraft, motorized transport, or other means of transport, public or private.

  • Inability to use public or private telecommunication systems.

  • Acts, decrees, legislation, regulations, or restrictions of any government or public authority.

  • Strike, failures, or accidents in postal transportation or any other type of transportation.

It will be understood that our obligations arising from the contracts (orders) will be suspended during the period that the Force Majeure event continues, and we will have an extension in the deadline to fulfill said obligations for a period of time equal to the duration of the Force Majeure event.

We will use all reasonable means to overcome the Force Majeure event or to find a solution that allows us to fulfill our obligations under the Contract despite the Force Majeure event.

XVI. Partial Nullity

If any of these Terms and Conditions or any provision of a Contract between the parties is declared null and void by a final resolution issued by the competent authority, the remaining terms and conditions will remain in force, without being affected by such declaration of nullity.

XVII. Modifications

HIGH STREET has the right to review and modify these Terms and Conditions at any time. The consumer will be subject to the policies and conditions in force at the time they use this website or place each order, unless by law or decision of governmental bodies HIGH STREET must make retroactive changes to said policies, conditions or Privacy Statement, in which case, the possible changes will also affect orders you have previously placed.

XVIII. Applicable Law and Jurisdiction

These terms and conditions are governed and interpreted in accordance with the laws of Mexico, without reference to its conflict of laws provisions.

This contract or the fulfillment of the Terms and Conditions will be resolved exclusively by a competent court located in the First Judicial District of the state of Jalisco, which will constitute the sole venue for any dispute, with the parties waiving any other jurisdiction by virtue of their present or future domiciles.

HIGH STREET may terminate this contract early, in accordance with the provisions of this contract, without liability and without the need for prior judicial resolution.

XIX. Privacy

HIGH STREET will collect personal data from consumers at the time of the sale process. To verify the use and treatment of this data, consumers can consult the Privacy Notice and Privacy Policy at the following electronic addresses: atencionaclientes@highstreet.com.mx.

We value your privacy and the information you consent to share in relation to our SMS marketing service. We use this information to send you text notifications (about your order, including abandoned checkout reminders), text marketing offers, and transactional messages, including review requests from us. Consent and opt-in data for text messages will not be shared with third parties, except with messaging partners, in order to enable and operate our text messaging program.

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