Track your order here.

Once your purchase is complete, you will receive an email confirming your order, which will include your order number.

*If you do not receive your email, we recommend checking your spam folder. You can also check your order at the top of the page by logging into your account in the orders section. When your order leaves our warehouse, you will receive a second email with your tracking number, which will link you to the shipping carrier. Your order is on its way, and you will be able to track its progress at all times.

Packages can only be tracked after they have been shipped.

Once your payment is authorized and verified, we will work to dispatch your order as soon as possible!

All orders are subject to a processing time, which is independent of the time it takes for a shipment to reach its destination once the corresponding carrier has picked it up from our warehouse.

This processing time does not include weekends or holidays.

Your card may be declined for one of the following reasons:

• Your card limit may have been reached: Check with your bank to ensure the card has not exceeded the allowed amount for purchases.

• Some entered data may be incorrect: Verify that you have filled in all the required fields correctly.

PayPal

To complete your order, we will redirect you to PayPal to finalize your purchase securely.

Bank Transfer (SPEI)

How? Prepare your cart and choose Bank Transfer as your payment method. Upon order confirmation, you will receive an email with the recipient CLABE (interbank code). Your payment will be processed securely and in a matter of seconds via electronic transfer.

OXXO PAY

When selecting OXXO PAY cash payment, you will receive an email with a 14-digit reference. It is not necessary to print it, and payment notification is in real time. You can make the payment at any OXXO store.

Please note that you have three days to make the payment. After that time, if the payment has not been made, the order will be automatically canceled. In case of a returned order, the amount will be refunded via a non-expiring online coupon that you can use on our online page.

KUESKI PAY

Kueski Pay is a digital payment method for your online purchases, which securely processes your payment. It gives you the
opportunity to acquire products and pay later in interest-free installments, without needing a credit card.

ZIP

It is a simple and interest-free payment method for Mexican buyers that allows you to split a purchase and pay it in four interest-free payments every two weeks. Therefore, you will make the first payment (25% of the total order) at the time of purchase with Zip, instead of paying the total amount, and the rest over time.

APLAZO

Aplazo is a financing platform for online purchases that allows you to divide the payment of your purchases into 5 bi-weekly installments. Best of all, you don't need a credit card. You can receive your purchase immediately without having to pay everything at once.

BITPAY

Payment platform that allows payment with Bitcoin, which will allow the user to use their Wallet and, through the processor's services, make payment for products for the amount of Bitcoins indicated in the respective quote, which will be valid for a determined period of time shown in said quote.

You can find the size guide in the information and description of any product you select. We also share it with you here, so you can be sure of the size you need, babe!

Don't worry, babe! Check the shipping option you selected, the cutoff times for placing the order, and the date we said it would be delivered. If it's before the recommended shipping date and you received your tracking email, then it's on its way.

*Make sure to track it and ensure there are no exceptions, or that your destination is not an extended zone.

If your shipping date has passed, contact us here or by any other means and have your order number ready; we will gladly locate your package.

Standard Shipping (3 to 7 business days) If your tracking shows a failed delivery attempt, they will make another delivery attempt. If there is an exception in the process due to missing information, contact us, and we will gladly help you generate a report.

Express Shipping (1 to 3 business days) If your package is on its way and you are not available to receive it, they will attempt delivery again on the next business day. If they do not contact you to inform you of this, you can see the notification with your tracking number.

Next-Day Shipping (1 business day) Once your order is confirmed, you should receive it within one day. If you made your purchase Monday through Friday before 4:00 pm and did not receive it within the indicated period, please contact us by call or WhatsApp at 3328341709/3331917648; we will be ready to help you.

In-Store Pickup (3 to 5 business days) If the delivery time has passed and you have not received an email stating 'Received in Store,' there is a delay. Contact us to expedite it and confirm the delivery day with the branch you selected.

2-Hour Delivery (Exclusive to Guadalajara Metropolitan Area) Once your order is confirmed, you should receive it within a maximum of 2 hours. If you made your purchase between 11:00 am and 5:00 pm from Monday to Friday and did not receive it, please contact us by call or WhatsApp at 3328341709/3331917648; we will be ready to help you.

As soon as you place your order, it will begin processing in our warehouse. We know you need it fast, babe! Unfortunately, this means we won't be able to make any changes.

You will need to place another order and request the cancellation of the unwanted order/product with the help of our Customer Service team. We will be attentive to the cancellation and refund process.

Return your items quickly and easily!

Options:

► High Street Branch

You can return your order at the branch of your choice.

Present the items you wish to return with all their tags and your purchase receipt (you can bring it printed or digital).

Request your receipt at the following email: atencionaclientes@highstreet.com.mx. Please note that if you cannot go to the store, the person you choose can do so on your behalf.

The return of your garment at a branch will be refunded as an electronic gift card with no expiration date, exclusive to any physical store.

► Drop-off Point

Follow these simple steps:

1.- Re-package the item you wish to return.

2.- Log in to our returns portal. *You will need your order number and email address.

3.- Once your return is processed, print your label and attach it to your package.

4.- That's it, Babe! Drop off your package at any Estafeta office and make sure to keep the shipping receipt.

5.- You can track the status of your return. You will receive an email once the returned item reaches us.

Remember that you have 7 days from the date you receive your return guide to take it to the drop-off point; after this time, you will not be able to make the return.

If part of your order is missing, it may have been shipped in more than one package and is on its way. This is likely the case if your order is large. If so, you will have received an email or WhatsApp notification of a split shipment.

* Our products sell out very quickly, which may be the situation. If you have not received a notification email, please contact us as soon as possible, and we will be ready to provide a quick solution.

Babe! We are sorry that you received an incorrect or defective item. In order to provide a quick solution, please send us an email or WhatsApp message with the following information:

• Order number

• Product name and code (you can find it in your order confirmation email)

• Image of the defect/fault / incorrect item

*Our advertised products generally sell out very quickly, so they may no longer be available. But please contact our Customer Service team. They will be able to confirm this or surely give you many more options and a quick solution.